FAQ

Orders & Shipping

How do I place an order?

To place an order, select the SHOPIZQ home decor product you would like to purchase, review the available options, add the item to your cart, and complete the checkout process.

Once your order has been successfully placed, an order confirmation email will be sent to the email address provided during checkout.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to assist before the order enters fulfillment. However, once an order has entered the processing, packing, shipping preparation, or dispatch stage, we cannot guarantee that changes or cancellations can still be made.

How do I track my order?

Once tracking information becomes available, we will send a shipping confirmation email to the email address used during checkout.

Please note that tracking updates may take some time to appear after a shipping label has been created. Carrier tracking frequency may vary depending on the shipping provider and destination.

When will my order arrive?

Delivery times depend on your destination, carrier operations, customs processing, local delivery conditions, holidays, and other factors.

Order processing times and estimated shipping periods are provided in our Shipping Policy.

All delivery timeframes are estimates and are not guaranteed delivery dates.

What should I do if my order arrives damaged, incorrect, or incomplete?

If your SHOPIZQ product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.

To help us review the issue efficiently, please provide:

  • Your order number
  • Clear photos of the product
  • Photos of the packaging
  • A photo of the shipping label, if available
  • A short video demonstrating the issue, where applicable

Our support team will review the information and advise you on the appropriate next steps.

Product Support

What types of products does SHOPIZQ offer?

SHOPIZQ offers a curated collection of home decor and everyday home accessories inspired by natural stone textures, flowing wave curves, and soft cloud-like forms. Our designs combine warm earth tones, refined material textures, and practical functionality to create calm, soft, and artistic living spaces.

Our collection may include:

  • Ceramic storage items
  • Decorative mirrors
  • Aroma diffusers
  • Creative vases
  • Comfortable home furnishings and soft decor
  • Artistic home ornaments and decorative accessories

Available products may change as new collections and designs are introduced.

Are SHOPIZQ products made with different materials and finishes?

Materials, finishes, textures, and construction may vary depending on the product.

Due to manufacturing processes and product variations, slight differences in:

  • Shape
  • Texture
  • Color
  • Finish
  • Decorative details

may occur between individual products or production batches.

These minor variations do not necessarily indicate a product defect.

Will the product look exactly like the photos?

We make reasonable efforts to display product colors, finishes, proportions, and textures as accurately as possible.

However, actual appearance may vary slightly due to:

  • Screen settings
  • Photography conditions
  • Material characteristics
  • Manufacturing variations
  • Product batches

Please review the individual product page for specific product information.

How should I care for SHOPIZQ home decor products?

For most SHOPIZQ home decor products:

  • Handle decorative objects carefully.
  • Avoid dropping products or exposing them to strong impacts or excessive pressure.
  • Keep products clean and dry where appropriate.
  • Use a soft cloth for external cleaning when suitable for the material.
  • Avoid harsh chemical cleaners that may damage surfaces or finishes.
  • Follow the product-specific care instructions provided with your item.

How should I care for decorative accessories and materials?

For products made from ceramic, glass, metal, or other decorative materials:

  • Handle items carefully to prevent chips, scratches, or breakage.
  • Use cleaning methods suitable for the specific material.
  • Avoid excessive moisture unless the product is designed for such conditions.
  • Keep products away from harsh chemicals and abrasive cleaning tools.
  • Place items on stable surfaces and store accessories carefully when not in use.

What should I do if my product has an issue?

If your SHOPIZQ product experiences a problem, inspect the item carefully and avoid forcing, opening, or modifying any affected component.

Where applicable, check:

  • Product assembly
  • Surface condition
  • Included accessories
  • Product placement and stability
  • Care and usage instructions

If the issue continues, please contact our customer support team.

Can I use SHOPIZQ products outdoors?

Unless a product page specifically states otherwise, SHOPIZQ home decor products are intended primarily for indoor use.

We recommend protecting products from unnecessary exposure to:

  • Rain
  • Excessive moisture
  • Extreme temperatures
  • Direct sunlight for extended periods
  • Harsh chemicals

Any waterproof, water-resistant, or outdoor-use claim applies only where specifically stated for the individual product.

Are product dimensions exact?

Product dimensions shown on our website are intended to provide a useful reference.

Small variations may occur due to manufacturing methods, product construction, material characteristics, or measurement techniques.

Please review the individual product page for detailed specifications.

Returns & Warranty

What is your return process?

Before returning any product, please review our Return & Refund Policy and contact our customer support team to receive return instructions.

Returns sent without prior authorization or without following the provided instructions may not be accepted.

Does SHOPIZQ offer a warranty?

Eligible SHOPIZQ products may be covered by limited product support or warranty coverage for qualifying defects in materials or workmanship during normal intended use.

The applicable warranty period, where offered, will be stated on the relevant product page, product documentation, or order information.

For additional details, please review our Product Support & Care information.

What should I do if my product develops a problem?

If your SHOPIZQ product develops an issue involving its structure, materials, finish, assembly, or other product details, please avoid forcing, opening, or modifying the affected component.

If the problem continues, please contact:

Email: service@shopizq.com

Please include:

  • Your order number
  • Product name
  • A description of the issue
  • Clear photos where relevant
  • A short video demonstrating the problem where possible

This information will help our support team review your request more efficiently.

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout.

Prices are displayed and processed in U.S. dollars (USD). Payment options may vary depending on your location, device, and available payment services at the time of purchase.

Is my payment information secure?

Payments are processed through the payment methods and payment service providers displayed during checkout.

SHOPIZQ does not request customers to send complete payment card information through email or customer support messages.

For additional information, please review our Payment & Security Policy.

Product Information

Where can I find detailed product specifications?

Product-specific information is provided on each individual product page and may include:

  • Product dimensions
  • Materials
  • Colors and finishes
  • Product features
  • Included accessories
  • Care instructions
  • Recommended usage

Because specifications vary between products, please review the relevant product page before purchasing.

Can colors or finishes look different in person?

Yes. Product colors, finishes, and textures may appear slightly different depending on:

  • Screen settings
  • Room lighting conditions
  • Photography conditions
  • Product materials
  • Manufacturing characteristics

We aim to represent each product as accurately as reasonably possible.

Do products have identical finishes and details?

Not necessarily.

Products featuring different finishes, textures, natural stone-inspired patterns, decorative elements, or handcrafted-style details may show slight differences between individual products or production batches.

These minor variations are considered normal characteristics of manufacturing and do not necessarily indicate a defect.

Contact Us

If you have questions about your order, shipping, returns, product care, product specifications, warranty support, or product usage, please contact us:

Email: service@shopizq.com

For order-related inquiries, please include your order number whenever possible.

For product support, including your product name and a short description of the issue will help us assist you more efficiently.

Brand: SHOPIZQ

Website: shopizq.com

Legal Entity:
Shenzhen Fanshenglian Technology Co., Ltd.

Registered Address:
Room 2216C4, Building A, Galaxy Century, No. 3069 Caitian Road, Gangxia Community, Futian Subdistrict, Futian District, Shenzhen, Guangdong, China

Unified Social Credit Code:
91440300MAEFW3CY3R

Customer Support Email:
service@shopizq.com

SHOPIZQ — Thoughtful Home Decor Inspired by Natural Forms and Modern Living.

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